Microsoft Dynamics CRM

Microsoft Dynamics CRM offers your business flexibility to meet your changing needs.

Dynamics Customer Relationship Management (CRM) system aligns your sales, marketing and customer service teams.

Microsoft Dynamics Customer Relationship Management delivers a fast, flexible, and affordable solution. Easily create and maintain customers records from first contact through purchase and track follow up. The tools to develop your sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration. CRM gives your team the tools to drive consistent and measurable improvement in everyday processes.

CRM Marketing - A clear view of customers and more informed marketing investments. Giving you the option to Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. Leverage the marketing tools: Campaign planning/execution; Data extraction and cleansing; Analytics and reporting; Marketing/Sales collaboration tools; Information sharing portals.

CRM Sales -  A complete view of customer data online or offline, enabling your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides: Lead and opportunity management; Account and contact management; Territory management; Forecasting and sales analytics; Offline and mobile device access; Quick access to products, pricing and quotes.

CRM Customer Service - Provide more value to customers by faster response to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for: Account and contact management; Case and interaction management; Product and contract management; Knowledge-base management; Service scheduling; Workflow; Service reporting and analytics.

Microsoft CRM fits your environment; fits your business; fits your people.

Microsoft CRM operates in a familiar Microsoft Office Outlook environment designed to support fast user adoption and high utilization of your CRM solution without a typical Alt-Tab between Office Outlook and CRM.

For additional information contact James Meyer; jmeyer@manersolutions.com or (517) 886-9513 or Christine Strukel; cstrukel@manersolutions.com or (517) 886-9528