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Top 3 Considerations When Choosing an IT Managed Services Provider

Do you find your staff running from one Information Technology-related issue to the next? Are you regularly fielding phone calls about IT security issues and outdated technology? If so, now may be the right time to consider the benefits of IT managed services. 

The process is simple…  Select a vendor, sign an agreement, write a monthly check and (wah-lah!) your IT problems disappear. Right? Unfortunately, there’s more to it than that. 

Before you sign a contract with a managed IT provider, it’s important to do your research and get a better understanding of whether or not an investment in managed IT care is worth your while.  

Here are three important considerations to keep these in mind while deciding if managed IT service could be the right fit for your business or organization:  

  1. Physical Presence Selecting a local IT managed service provider (MSP) can be a tremendous benefit to your business – especially if hardware is on the fritz. When an issue like a printer malfunction arises, the repair may require an on-site visit to fix the issue. If your MSP team is close, it’s less of a problem. If the MSP is trying to resolve the issue remotely, you or your staff may need to get involved to get things back up and running.  
  2. Cost Having an efficient and reliable managed service provider can get expensive. Some partners request upfront fees to establish a service foundation and require a monthly maintenance fee, depending on the size of your business and technical needs. Before you total line items, remember to factor in what a MSP will save you in other areas. For instance, the provider could offer technology that you will never have to purchase yourself – saving you time and money in the long run.  
  3. Scope The scope of work that a managed service provider can offer varies. MSPs will typically provide you with a list of commonly-used applications and technology they support to help inform what technical expertise they bring to the table (i.e. Microsoft Office, Google Chrome, etc.). If you have business critical software, you should negotiate the inclusion of software and equipment into your support contract.

In the end, each business owner must weigh all the factors when considering partnering with an IT managed service provider. If you find your business must frequently lean on IT support, or you are spending a significant amount of time trying to fix technical issues yourself, an MSP may be a worthwhile investment. It can allow you to refocus your efforts on strategically growing your business instead of trying to fix that darn printer again. 

Contact us, 517.323.7500 or email, with any questions.